The NHS means to adapt to the smartphone generation and become as easy to use as Amazon or Netflix, writes Alan Mak MP for Red Box, Tuesday 1 May.
While younger generations have grown up in a paperless world, the NHS remains "weighed down at the heavy burden of paper". Mak, whose new report Powerful Patients, Paperless Systems is published today by the Centre for Policy Studies, proposes a raft of measures to improve services and provide a smoother experience for patients using healthcare services.
Click here to read the full piece on The Times website.
Alan Mak's report, Powerful Patients, Paperless Systems, is available to download from the CPS website